It is our hope that our products and service are so good you would never need to complain however issues can occur so we want to ensure it is quick and easy to make a complaint.  In the first instance if you have any problems or queries you will find that by contacting our customer services team on 0845 3131490 or Emailing them on info@thecookingshop.com they should be able to resolve the issue. If however you feel you would like to speak to someone in charge, then simply Email MD@thecookingshop.com and our Managing Director will telephone you back as soon as possible.  Please always quote your name and order number when contacting us.