How do I request a refund?

We take every possible step to ensure that your products arrive with you in an excellent condition and that you will be highly satisfied with your online experience. It may be, however, that you change your mind about your order and if so, we aim to make the process as quick and convenient as possible.

If you want to return a product that you have purchased, you must let us know within 7 days of receiving it. This can be by phone, fax, E-mail or mail (see ‘Contact Us’). You must then arrange for the product to be returned to us in it’s original packaging undamaged or unused.  Once we receive the product back and verify that it is undamaged and unused we will refund the original card used with the value of the product.  We recommend that you ensure that you have proof of sending any returns as we will not refund returns which are not received.  By using Royal Mail Recorded delivery, the return is insured and you have proof of sending.  Alternatively we can arrange for Parcel Force to collect the parcel and return it to us in which case we will deduct the cost of the return delivery (usually £7.50 within the UK)

Getting your money back

As soon as we have received and verified the products back at our warehouse, we will initiate a full refund to the original credit card as quickly as possible.