Terms and Conditions

Jules Brinton Ltd. aims to provide you with a service you can return to again and again.  This is an online shopping service which is both easy to use and secure.  There are however, some terms and conditions you should be aware of to make your use of the website entirely satisfactory.

Delivery

The delivery charge is calculated after you have finally decided on the products that you wish to purchase.  It is based partly on the total weight of the selected products and their packaging and partly on the cost of the packaging, so size can have an effect. The table below gives a guideline to our pricing structure, however if you require more details please contact our customer service team on 0845 3131490.

WEIGHT

Mainland UK

Highlands & Islands

Europe

USA

Rest of the World

Up to 500gms

£3.50

£4.50

£9.95

£14.95

£15.95

Up to 1kg

£4.30

£5.50

£13.95

£19.95

£21.95

Up to 1.5kg

£4.95

£6.50

£19.95

£23.95

£32.95

Up to 5kg

£5.95

£8.00

£25.00

£38.95

£45.95

Over 5kg

£6.95

£9.95

£35.00

£43.95

£55.95

Delivery to any other location can be quoted for by telephoning 0845 3131490 between the hours of 9 to 5 GMT. If there are any problems with your delivery, we will notify you immediately.

Please note that every delivery must be signed for so it may be worth choosing a delivery address where this is feasible.

Your purchases should arrive with you between 1 and 3 days from the date we process your order, if the product is in stock, however for out of stock items delivery may take 7 to 10 days.  If there is an unacceptable delay in the despatch process, we can offer you a full refund.

Our products make ideal gifts, and it is very easy to specify a different delivery address and billing address on the order form at the checkout.

Payment

We accept Visa, Delta, MasterCard, Solo, Maestro and American Express.  See ‘My details’ and ‘Privacy’ for reassurance of the safety and security of our service.

Customer Service

Our customer service line 0845 3131490 is open Monday to Friday 9.00am until 5.30pm. Alternatively you can email info@thecookingshop.com.  The office is not always open on bank holidays.

Descriptions

Every care has been taken to ensure that all the product information provided on the website is accurate. Descriptions, measurements, colours, prices and offers are all correct to the best of our knowledge at the time of publication.

Complaints

If you have a complaint of any kind, please don’t hesitate to contact us.  All complaints are dealt with by the Managing Director.  We promise to deal with any complaint within 5 working days and keep you informed at every stage of the resolution process.

Returns and refunds

Should you wish to return your order you may do so at any time within seven days of receipt of the order so long as it is in the original box and appropriately packed.  Simply Email returns@thecookingshop.com and we will send you a reference number for your refund, then post the order back to us using the returns label in the delivery box.  Returns should be posted back to us at The Galley, 3 Blandford Court, Market Street, Woodstock, Oxfordshire OX20 1UY United Kingdom. All returns should be sent recorded delivery to ensure safe return.

Privacy and security

We want you to shop with us in total confidence.  See our sections on ‘My details’ and ‘Privacy’ for more information about what makes www.thecookingshop.com a safe and secure place for you to buy online.  Confidentiality is a major part of our customer service and something that we have taken every possible step to safeguard; SSL encryption ensures we keep your details safe.

Knives
It is illegal to sell knives to anyone under 18 years of age therefore if you have or are purchasing these type of products from The Cooking Shop you agree that you are over the age of 18.  We reserve the right to ask for proof of age if required.

If you have any worries about online shopping, please don’t hesitate to contact us for further information.

Your statutory rights are not affected.