Why does thecookingshop.com store your details?
Jules Brinton Ltd is dedicated to efficient, personal service. While respecting your privacy, we store a small amount of information about all of our customers to ensure that our service standards can be maintained smoothly and speedily. The information that you provide allows us to track the progress of your order, recognise returning customers and deal with any queries you may have with a comprehensive knowledge of your shopping history with any of our web sites.
Is the information stored safely?
Security is of course one of the primary concerns about shopping online, and one we have taken great care to safeguard. You can check the safety of the website at every stage of your transaction through the small padlock always visible at the bottom of your screen during the checkout process. It is part of our promise to you that we comply with all relevant data protection and consumer legislation. Please see out ’10 tips’ below if you are worried about online security.
Which of my details does thecookingshop.com need?
We only require a minimal amount of information for your transaction to occur securely and efficiently:
•
Name and address.
· Date of birth (We are unable to sell knives to under 18’s)
· Payment details
•
Delivery address (We recognise that our products make ideal gifts, and
there is no problem at all with delivering them to an address different
to that of the card holder)
10 ways to be sure your details are safe
1.
Credit card companies protect buyers
If a transaction is charged to your account that you didn’t authorise,
you can request a full refund from your credit card issuer.
2.
Buying on line is just as safe as mail order
If you are confident ordering products by phone, fax or mail, then shopping
online should present no additional concern. You have the same rights
and are protected by the same legislation. If goods are faulty, you are
entitled to a full refund.
3.
Fraud myth
We recognise that care is needed whenever credit card transactions are
necessary, but despite press hype about Internet fraud, real-life examples
are surprisingly hard to find. We always request authorisation on any
transaction to avoid fraud using stolen cards.
4.
Encryption
Encryption is the main factor protecting your security, and the key to
online safety. Jules Brinton uses the Secure Socket Layer (SSL) of bank
approved software – the same as that used by many global retailers, such
as Amazon or the John Lewis partnership.
5.
Extra verification
Jules Brinton asks you for the 3 numbers on the signature strip of your
card to verify the transaction. This means you have to physically have
the card in front of you or the money will not be taken. This further
reduces the chances of someone using your card details without your authorisation.
6.
Mutual benefit
If an unreported stolen credit card is used to buy products from any of
our websites, Jules Brinton does not get any money and stands to lose goods
to a bogus consumer. It is therefore of mutual importance and benefit
to verify the authenticity of orders that are placed and to use all possible
means to protect your details.
7.
Contact us
If you are concerned about security, contact us. You can contact us by:
Phone: 0845 3131490
E-mail: info@julesbrinton.com
Post: Jules Brinton Ltd, 4 Rockingham Hall, Birmingham Road,
Hagley, Worcestershire, DY9 9LA
For further information about Jules Brinton Ltd, please see ‘Our Promise’ and information for ‘First Time Customers’
8.
The big boys
It is easy to underestimate just how much the Internet is being used for
financial purposes. Millions of pounds of transactions are conducted
every day, thousands of purchases take place, and multi-billion pound
companies such as Cisco are making the Web their main ordering mechanism.
The Internet would not be used on such a scale unless it was fundamentally
secure.
9.
Alternatives
If you really are unsure about ordering online, you can send your order
by mail or fax, but we will still need the same information from you.