Jules Brinton Ltd. aims to provide you with a service you can return to again and again. This is an online shopping service which is both easy to use and secure. There are however, some terms and conditions you should be aware of to make your use of the website entirely satisfactory. Delivery The delivery charge is calculated after you have finally decided on the products that you wish to purchase. It is based partly on the total weight of the selected products and their packaging and partly on the cost of the packaging, so size can have an effect. The table below gives a guideline to our pricing structure, however if you require more details please contact our customer service team on 0845 3131490.
These prices are for next working day MAINLAND UK delivery only. Delivery to Northern Ireland, Isle of Wight, Isle of Man and the Scottish Isles will incur a £5 surcharge and please be aware that deliveries to the Channel Islands and the Isle of Man may be delayed by customs. Delivery to any other location can be quoted for by telephoning 0845 3131490 between the hours of 9 to 5 GMT. Delivery to any other location can be quoted for by telephoning 0845 3131490 between the hours of 9 to 5 GMT. Any queries you have about where we deliver to should be directed to the Jules Brinton offices on 0845 3131490. If there are any problems with your delivery, we will notify you immediately and you can view your delivery progress on the website itself. Please note that every delivery must be signed for so it may be worth choosing a delivery address where this is feasible. Your purchases should arrive with you between 1 and 3 days from the date we process your order, if the product is in stock, however for out of stock items delivery may take 7 to 10 days. If there is an unacceptable delay in the delivery process, we can offer you a full refund. Our products make ideal gifts, and it is very easy to specify a different delivery address and billing address on the order form at the checkout. Payment We accept Delta, MasterCard, Solo, Switch and Visa. See ‘My details’ and ‘Privacy’ for reassurance of the safety and security of our service. Customer Service Our customer service line is open Monday to Friday 9.00am until 5.30pm. Alternatively you can email sales@julesbrinton.com. The office is not always open on bank holidays. Descriptions Every care has been taken to ensure that all the product information provided on the website is accurate. Descriptions, measurements, colours, prices and offers are all correct to the best of our knowledge at the time of publication. Complaints If you have a complaint of any kind, please don’t hesitate to contact us. All complaints are dealt with by either the Chairman or Managing Director. We promise to deal with any complaint within 5 working days and keep you informed at every stage of the resolution process. Returns and refunds We offer a full refund service. For details, please refer to ‘Aftersales’. Privacy and security We
want you to shop with us in total confidence. See our sections
on ‘My details’ and ‘Privacy’ for more information about what
makes www.thecookingshop.com a safe and secure place for you to
buy online. Confidentiality is a major part of our customer service
and something that we have taken every possible step to safeguard;
SSL encryption ensures we keep your details safe. If
you have any worries about online shopping, please don’t hesitate
to contact us for further information. |